Plenti Cancellation & Refund Policy
We understand plans change. Below are the simple rules we follow for cancellations — short, clear, and fair.
Refunds processed to original payment method within [X] business days. To cancel, go to My Orders in the Plenti app.
Quick Change of Mind (≤ 5 minutes)
100%
Cancel within 5 minutes of ordering → full refund (100%).
More than 90 minutes before pickup
100%
Cancel with > 90 minutes to pickup window_start_time → full refund (100%).
30–90 minutes before pickup
50%
Cancel between 30 and 90 minutes before pickup → 50% refund.
Less than 30 minutes before pickup
0%
Cancel within 30 minutes of pickup or miss the pickup → no refund (0%).
Plenti Cancellation & Refund Policy
We understand plans change. Below are the simple rules we follow for cancellations — short, clear, and fair.
Refunds processed to original payment method within 3 business days. To cancel, go to My Orders in the Plenti app.
Quick Change of Mind (<= 5 Minutes)
100%
Cancel within 5 minutes of ordering to get full refund (100%).
More than 90 minutes before pickup
100%
Cancel with > 90 minutes to pickup window to get full refund (100%).
30–90 Mins before pickup
50%
Cancel between 30 and 90 minutes before pickup → 50% refund.
Less than 30 minutes before pickup
0%
Cancel within 30 minutes of pickup or miss the pickup → no refund (0%).